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Dealer Review: Subaru of Milford, NH 
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Joined: Thu May 28, 2009 11:45 am
Posts: 449
Location: Winooski, VT
Vehicle Year: 2001
Vehicle Model: Forester
Vehicle Color: Sedona Red
Vehicle Use: Four-Wheelin'
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Post Dealer Review: Subaru of Milford, NH
In reference to:
1999 Subaru Forester S, $4950

Quote:
Seller's Notes: One owner trade - clean car history no accidents - well maintained MIles on odometer show 54,657 actual 165,822 odometer was replaced.


Found the car via cars.com and visited the dealership on a weekday toward the end of the day. Ahzlon and I test drove this car and discovered that it was in terrible need of new brakes all the way around, a new clutch and the radiator was bone dry (assumption: blown head gaskets). Not to mention the car did not even turn over due to a badly discharged battery.

Xan was our sales rep and while his lack of mechanical knowledge wasn't of any concern to us, it was his disgusting salesmanship that helped turn us away from this poor Forester. When we voiced our concerns about those items he initially didn't budge but claimed to understand what we were saying then very quickly turned into a pushy salesperson.

Me: I realize that you're selling an old, used car, but driving home safely is kind of important to me.
Xan: I'd rather wash my hands of it and sell it to you for $4950. Now... we do have a service department that can fix those problems for you after the sale and I'd like to get my service points for it too. *chuckle*
Me: If were to perform those repairs post-sale we're looking at safely $3000. Want to sell it for a grand?
Xan: No... But let me go talk to my service manager about something.

10 minutes pass, so I wander out back and find Xan sitting at the service counter, playing with some pens.

Me: I have some other dealers to hit up before dark.
Xan: Okay, can I take down your number?
Me: [phone number]
Xan: Okay, we'll call you in about 15 minutes

I thanked him for his time and we left.... I received no phone call.

My personal rating of this salesperson: -5 / 5 TERRIBLE
My personal rating of this dealership: 2 / 5 MEDIOCRE (the only redeeming factor about this establishment was the fact they had a community member from New England Subarus working there)

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Thu Jul 15, 2010 2:43 pm
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Joined: Tue Jun 15, 2010 4:18 pm
Posts: 338
Location: Bennington
Vehicle Year: 2005
Vehicle Model: Legacy GT
Vehicle Color: Regal Blue
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Post Re: Dealer Review: Subaru of Milford, NH
Was this the guy's actual name? Because i've been in contact with this dealership before when i was looking for an LGT. Their lack of knowing anything was astounding. To hear this, just assures me that i'll never go there for anything. crooks.


Thu Jul 15, 2010 3:45 pm
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Joined: Thu May 28, 2009 11:45 am
Posts: 449
Location: Winooski, VT
Vehicle Year: 2001
Vehicle Model: Forester
Vehicle Color: Sedona Red
Vehicle Use: Four-Wheelin'
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Post Re: Dealer Review: Subaru of Milford, NH
I'll double check his business card when I get home.

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Thu Jul 15, 2010 3:47 pm
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Vehicle Year: 2002
Vehicle Model: WRX Wagon
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Post Re: Dealer Review: Subaru of Milford, NH
Yeah that is the guys name. Jon and I were with Chris when this was going down. This guy was a joke. On top of that when they went to test drive the car boat load of issues. First off - the car wouldn't start without being jumped. Mr Xan man said "Oh I drove it four days ago it shouldn't need a jump" As I was walking into the dealership you can hear the calipers all seized and I said "Oh that sounds healthy"... that car was a joke and the guy only cared about getting his service award. It honestly was borderline intimidation tactics this guy was using to get us to buy the car. *shakes head*

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Mon Jul 26, 2010 11:44 am
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Joined: Tue Jun 15, 2010 4:18 pm
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Location: Bennington
Vehicle Year: 2005
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Post Re: Dealer Review: Subaru of Milford, NH
Gotta love dealerships. They are ALL con-artists....no question.


Wed Jul 28, 2010 10:41 am
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Founder
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Joined: Thu May 28, 2009 11:45 am
Posts: 449
Location: Winooski, VT
Vehicle Year: 2001
Vehicle Model: Forester
Vehicle Color: Sedona Red
Vehicle Use: Four-Wheelin'
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Post Re: Dealer Review: Subaru of Milford, NH
skahttay wrote:
Gotta love dealerships. They are ALL con-artists....no question.

Almost all, we ran into one dealership in the middle of the woods that was super nice and don't forget about how great Twin City Subaru is...

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Wed Jul 28, 2010 11:20 am
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Joined: Tue Jun 15, 2010 4:18 pm
Posts: 338
Location: Bennington
Vehicle Year: 2005
Vehicle Model: Legacy GT
Vehicle Color: Regal Blue
Vehicle Use: Daily Driver
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Post Re: Dealer Review: Subaru of Milford, NH
i hear Twin City, i think Minneapolis & St. Paul.


Wed Jul 28, 2010 12:15 pm
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Post Re: Dealer Review: Subaru of Milford, NH
Thats really a rude salesperson. Not to mention that the subaru forester is in really bad shape. It needs lots of reapairs.

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Sun Mar 27, 2011 1:33 am
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